1. Introduction
At Maratha Lagnagathi, we aim to ensure that our users have a positive experience on our platform. This Refund Policy outlines the circumstances under which refunds may be issued for paid services and memberships. Please read this policy carefully before purchasing any service or subscription.
 

2. Non-Refundable Services

• Membership Plans: All payments made for membership plans, including one-time fees and recurring subscription charges, are non-refundable. This applies even if you decide to cancel your membership before its expiration.

• Profile Upgrades: Any fees paid for profile upgrades, such as premium visibility, featured profile placement, or additional search filters, are non-refundable.

• Special Services: Payments made for any special services like matchmaking consultations, personalized assistance, or profile creation assistance are also non-refundable.
   

3. Exceptions

Refunds will be considered only under the following circumstances:

• Technical Errors: If you were charged multiple times for the same service due to a technical issue, Maratha Lagnagathi will refund the duplicate charges after verification.

• Service Unavailability: If our platform experiences prolonged downtime (e.g., longer than 7 consecutive days) due to technical issues caused by us, you may be eligible for a partial refund or an extension of your membership.

• Incorrect Billing: If you believe you were incorrectly billed or overcharged, please contact us within 7 days of the transaction. We will investigate the issue and, if validated, process a refund.
   

4. Auto-Renewal and Cancellation

• Auto-Renewal: Some of our memberships may automatically renew at the end of the subscription period. You can turn off auto-renewal at any time through your account settings.

• Cancellation of Auto-Renewal: Canceling auto-renewal will stop future charges, but no refunds will be issued for the remaining period of your current subscription.

• Early Termination by Maratha Lagnagathi: If your account is terminated by us due to a violation of our Terms & Conditions, you will not be entitled to a refund of any fees paid.
   

5. How to Request a Refund

• Process: To request a refund, contact our customer support team at support@marathalagnagathi.com within 7 days of the transaction in question. Provide your username, transaction ID, and the reason for the refund request.

• Verification: Our team will verify the details and determine if a refund is applicable under this policy.

• Response Time: We will review your request and respond within 7-10 business days.
   

6. Refund Processing

• Method of Refund: Approved refunds will be processed through the original payment method used at the time of purchase. If the original method is no longer available (e.g., expired credit card), an alternative method will be arranged.

• Processing Time: After approval, please allow up to 14 business days for the refund to be credited to your account, depending on your bank or payment provider.

• Currency: Refunds will be issued in the same currency used for the original transaction.
   

7. No Refund Policy for Non-Usage

• Unused Memberships: No refunds will be issued for memberships or services that were purchased but not used or accessed. It is the user's responsibility to utilize the services during the subscription period.
   

8. Changes to This Refund Policy

Maratha Lagnagathi reserves the right to update or modify this Refund Policy at any time. Significant changes will be communicated to users via email or through a notice on our website.

Your continued use of the platform after any changes indicates your acceptance of the revised policy.
 

9. Contact Information

For any questions, concerns, or requests related to this Refund Policy, please contact our customer support team at support@marathalagnagathi.com or
+91 88505 24123. We are here to assist you.

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